Refund policy

■ Returns and Exchanges of Products
Upon receipt of your ordered products, please open the package within 7 days and verify the contents against the delivery slip. In the unlikely event of an initial defect, we will promptly process a refund. Please review the terms below, fill in the required information via our inquiry form or email, and send it to us. We will bear the return shipping costs for initially defective products. In the case of an initial defect, please contact us within 7 days of receiving the product.
However, if any of the following apply, we will be unable to accept a return or exchange, even if you contact us within 7 days of receipt. Please confirm and acknowledge this in advance.

  • If any enclosed items at the time of delivery, such as the delivery slip, catalog, shipping guide, or product tags, are missing.

  • If the product has been worn or used, or if it is soiled, damaged, or reasonably suspected to have been soiled or damaged while in the user's possession.

  • If the return is due to the user's personal preference (e.g., incorrect size, difference in color/image from the website, wrong item ordered).

  • For items such as underwear, tights, socks, and stockings (Returns/exchanges are not accepted for hygiene reasons).

  • For personalized items with name engraving or custom-made products upon the user's request.

  • If the defect or flaw in the product is objectively judged to be extremely minor based on generally accepted standards.

In addition to the preceding items, even if the Company objectively determines that a return or exchange is inappropriate based on generally accepted standards, product exchanges will only be made for the exact same product in the case of an initial defect. Exchanges for a different product are not accepted. If you wish to exchange an initially defective product for a different product (including different colors or sizes), please return the defective product first and place a new order for the desired product.

Once a return request has been submitted, it cannot be changed to an exchange request.
We will not accept any requests if products are returned to us without prior notice, regardless of whether they are non-defective/defective or used/unused. Please note that products returned in such a manner will be disposed of.
If the desired replacement product is out of stock, we will arrange for it urgently; however, please understand that delays in our restocking may result in the product not arriving by your preferred exchange date.

Stock availability for replacement products is checked after a request is received. Therefore, we may be unable to provide the replacement due to items being sold out or discontinued. In such cases, we regret that we will only be able to process a return and refund. (We will notify you via email after checking the stock).
After the sales contract has been concluded, cancellations of orders for the user's personal convenience will not be accepted unless there are special circumstances. Please be aware of this in advance.

All inquiries regarding returns and exchanges must be made via email. Inquiries are only accepted through the inquiry page provided on this Website. As an online-only store, please note that we do not handle inquiries or process returns/exchanges via telephone or fax.

■ Cancellation of the Sales Contract
If any of the following apply, the Company reserves the right to cancel the sales contract with the user, even after the order completion email has been delivered:

  • When a product with an indefinitely delayed restock date or a discontinued product is ordered (including cases where this occurs after the order is placed).

  • When an order exceeds the quantity limit (available quantity) for limited-edition products, etc.

  • When an out-of-stock product is ordered.

  • When the user fails to receive the product, and there is no response despite a notice (including an absence notice from the delivery company) specifying a reasonable period (approximately 7 days from the initial delivery date, depending on the delivery company's retention period) given by the Company or the delivery company, or when the user fails to respond to telephone contact from the Company.

  • When there is a significant error in the displayed price of the product.

  • When false information is found in the user's personal information.

  • When the user violates the prohibited acts stipulated in Article 10 of these Terms.

  • In addition to the preceding items, when the Company deems cancellation appropriate based on generally accepted, reasonable grounds.

If the Company cancels the sales contract with the user based on the preceding paragraph, the Company will refund the paid amount via the method stipulated in Article 18. The Company shall not be liable for any interest on the refunded amount or for any damages resulting from such cancellation.

■ Refunds
When the Company refunds the purchase price to the user due to a return, etc., the refund (receipt) method shall be one of the following. Refunds via other methods, such as registered cash mail, are not accepted.
(1) Credit card refund
(2) Bank transfer

Depending on the user's chosen refund method, the user may need to perform certain actions to receive the refund. In such cases, if the Company completes the preparations for the refund and notifies the user to that effect, but the user fails to receive the refund, the Company's refund obligation to the user shall be extinguished by prescription one (1) year from the date the final notification is sent. Furthermore, in principle, the Company does not accept refunds via bank transfer. However, if the user requests it and the Company recognizes special, unavoidable circumstances, the Company may refund the amount by directly transferring it to the user's bank account (limited to an account in the user's own name). In such an event, if the refund cannot be processed due to errors in the account information provided by the user, the Company will notify the user again. If the user fails to respond, the Company's refund obligation to the user shall be extinguished by prescription one (1) year from the date the final notification is sent.

In addition to cases of returns, the Company will refund a portion (the overpaid amount in case ①) or the entirety (in case ②) of the purchase price to the user in the event that: ① the Company receives an overpayment from the user due to errors in displayed product prices, etc., or ② special circumstances arise making it impossible for the Company to deliver the product to the user, such as out-of-stock items. Even in these cases, the Company will complete preparations for the refund and notify the user. However, if the user fails to respond, the Company's refund obligation to the user shall be extinguished by prescription five (5) years from the date the final notification is sent.

Refund procedures will commence only after the Company confirms the arrival of the returned product.
Please note that it may take 10 days or more to process the refund due to financial institution business days and other factors.

If all ordered products are returned due to an initial defect, we will refund the total settlement amount, including shipping and handling fees. If multiple products are purchased and only a portion of them are returned due to a defect, shipping and handling fees will not be subject to a refund.
The refund will be limited to the product price only. The Company will bear any bank transfer fees incurred during the refund process.

The provisions of this Article and the preceding Article constitute the entirety of the warranties the Company provides to the user regarding products purchased on this Website. Unless otherwise specified in these Terms, the Company shall bear no other liability to the user regarding product exchanges, repairs, etc.

Reception Hours: 10:00 – 18:00
*Excluding Saturdays, Sundays, national holidays, summer holidays, and Year-End/New Year holidays.
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