Terms of service

Forbes Store ("this Website") is a website jointly operated and managed by Linkties Co., Ltd. ("Linkties") and BBF Co., Ltd. ("BBF"; Linkties and BBF are collectively referred to as "the Company"). Sales of products on this Website are conducted by BBF. By using this Website (including visiting, browsing, or using services such as purchasing products), you are deemed to have agreed to these Terms of Use and various policies displayed on this Website (such as the Notation based on the Act on Specified Commercial Transactions and the Privacy Policy).
When using this Website, please review these Terms of Use and the aforementioned policies in advance.

Article 1 (Scope of Application)
These Terms of Use ("these Terms") apply to all users who visit, browse, or use services such as purchasing products on this Website ("Users") and users registered as members of this Website ("Members"; Members shall be included in Users), and shall apply to all matters associated with the use of services provided by the Company on this Website.

Article 2 (Modification and Acceptance of Terms)
The Company may, within a reasonable scope and at its discretion, modify all or part of these Terms without the prior consent of Users, for the purpose of conforming to the general interests of Users without contradicting the purpose of the contract, and Users agree to this. The Company will not provide individual notifications to Users each time a change is made; therefore, please check the latest terms and conditions published on this Website when using the Service.
If you use the Service after any modification to these Terms, the Service will be provided under the assumption that you have accepted the modified terms.

Article 3 (Service Hours)
In principle, this Website operates 24 hours a day, 365 days a year. However, services may be temporarily suspended without prior notice due to maintenance or other operational reasons.

Article 4 (Notifications and Display on this Website)
In addition to modifications to these Terms, if the Company deems necessary, the Company shall notify Users by displaying necessary matters on this Website as appropriate.
Notifications under the preceding paragraph shall be deemed to have been delivered to all Users at the time they are displayed on this Website.

Article 5 (Users of this Website and Use of the Service)

  1. Users shall be deemed to have accepted all contents specified by these Terms and this Website, and may use the Service in accordance with these Terms.

  2. "User" refers to any person who browses, purchases, or otherwise uses this Website.

  3. By using this Website, the User is deemed to have agreed to these Terms.

  4. The Company shall deliver service information, administrative communications regarding service operation, distribution of notices/advertisements for new services, and other information to Users via electronic methods. However, if a User expresses (registers) their intention not to receive such information in advance or afterwards by the method designated by the Company, the Company shall not deliver such information unless there are special circumstances.

  5. If a User transmits information to a third party through this Website, the User shall bear full responsibility for such information and shall not cause any inconvenience or damage to the Company.

  6. If a User causes damage to or enters into a dispute with another User, a third party, or a rights holder during the use of the Service, the User shall resolve it at their own expense and responsibility, and shall not cause any inconvenience, impact, or damage to the Company.

  7. If a User is under 18 years of age, consent from a parent or legal guardian is strictly required when purchasing products.

Article 6 (Member Registration)

  1. Member registration is completed when the User wishing to register applies through the application form on this Website in accordance with the specified procedures, and the Company accepts the application.

  2. Member registration applications must be submitted by the User themselves, and non-principal entities, such as agents, shall not apply.

  3. Please note that the Company will not approve a member registration application if any of the following apply:

    • The applicant declares false information.

    • The applicant has performed any prohibited acts listed in Article 10, or the Company determines there is a risk thereof, or the Company determines that performing prohibited acts in Article 10 would cause inconvenience or harm to other Users.

    • The Company otherwise deems the applicant unsuitable as a member in light of socially accepted standards and applicable laws.

  4. Users registering as members shall be limited to individuals residing in Japan.

  5. Users registering as members shall be deemed to warrant to the Company that they are 20 years of age or older, or if under 20 years of age, that they have obtained guardian consent to receive the Company's services (e.g., entering into a purchase contract for products).

  6. Users registering as members shall manage and store the email address and password set upon completion of registration at their own responsibility.

  7. If there are any changes to registered information (name, address, phone number, email address, etc.), members shall promptly update such information. Should any damage be incurred by the Company due to a delay in updating registered information, the member shall compensate for such damage.

Article 7 (Prohibition of Transfer of Rights)
Members shall not transfer, allow third parties to use, or pledge as collateral their rights to use this Website as a member, rights granted to Users, or any other rights against the Company.

Article 8 (Personal Information)
The Company will appropriately manage personal information entrusted by Users in accordance with the separately established Privacy Policy and relevant laws and regulations. Furthermore, Users must agree to the provisions of this Article to receive services and purchase products. Please note that if you do not agree to the provisions of this Article, you may not be able to use all or part of the services, including product purchases.

Article 9 (Suspension, Deletion, and Loss of User-Provided Information)

  1. If information provided by a User falls under any of the following, the Company may, at its discretion and without prior notice to the User, suspend or delete the member registration of said User. In such cases, the Company shall not be obligated to disclose the reason for suspension or deletion:

    • When information provided by the User falls under the prohibited acts in Article 10.

    • When promotional materials sent based on information provided by the User (including electronic mail transmissions) cannot be delivered due to non-delivery.

    • Regardless of reason, when the Company deems the User's registration inappropriate or unnecessary.

  2. The Company shall take necessary and appropriate security measures regarding information registered and provided by Users on this Website, but shall not be held responsible if such information is lost due to force majeure or other reasons not attributable to the Company.

Article 10 (Prohibited Acts)

  1. Users shall not engage in the following acts when using this Website:

    • Using information, copyrighted works, etc. provided on this Website for purposes other than personal use, re-providing them to the public regardless of whether inside or outside a network, or infringing upon copyrights of the Company or third parties.

    • Registering or providing false information through or regarding this Website.

    • Slandering, defaming, or damaging the reputation of the Company or third parties.

    • Infringing upon property rights or privacy of the Company or third parties.

    • Transmitting or writing harmful computer programs, etc., to the Company or third parties.

    • Violating laws and regulations.

    • Election campaigning or similar activities.

    • Disclosing information, documents, graphics, etc., that violate public order and morals using this Website.

    • Violating rules of domestic or foreign networks passed through when communicating via other networks.

    • Using this Website for commercial purposes.

    • Acts objectively deemed inappropriate based on socially accepted standards.

    • Repeatedly engaging in acts that interfere with the operation of this Website or are deemed inappropriate by the Company, regardless of reason, and failing to heed consultation, advice, or warnings from the Company.

  2. If damage, etc. is incurred by the Company due to a User's violation of the prohibited acts specified in the preceding paragraph, the User shall be liable to compensate the Company for such damage.

Article 11 (Modification, Suspension, and Discontinuation of this Website)

  1. The Company does not guarantee the completeness, accuracy, certainty, usefulness, etc. of the service content provided on this Website or information obtained by Users through or regarding this Website, and shall not be held liable for damages incurred due to service content or information obtained through this Website.

  2. The Company may modify the content of this Website or temporarily suspend or discontinue all or part of the Service without prior notice in the following cases, and shall bear no responsibility to Users in such cases:

    • When performing routine or emergency maintenance on this Website, or when unavoidable due to renovation work.

    • When a Type I telecommunications carrier suspends telecommunications services.

    • When service provision through this Website becomes difficult due to force majeure such as natural disasters, power outages, war, or interference by third parties.

    • Regardless of reason, when the Company deems modification, temporary suspension, or discontinuation necessary for operational or technical reasons.

Article 12 (Purchase of Products)

  1. Users may purchase products using the Service on this Website.

  2. When a User wishes to purchase a product, the User shall do so in accordance with the order procedure specified by this Website.

■ Orders and Formation of Sales Contracts
When a User orders a product on this Website, an email stating order details ("Order Completion Email") will be sent from the Company to the User under the name of this Website. A sales contract for the product shall be formed between the User and the Company at the time this Order Completion Email reaches the User. Even after a sales contract is formed, if there are ambiguous points in email exchanges that raise doubts regarding contract details, Customer Support may contact the User via telephone, etc., to confirm order details. In such cases, contract details shall be finalized upon completion of confirmation in accordance with confirmed contents.

■ Important Notes for Placing Orders

  • If the correct selling price of a product differs from the price displayed on this Website, the Company may: (a) contact the User prior to product shipment to reconfirm the correct price and request shipping instructions, or (b) cancel the order if the User does not wish to purchase at the correct price (including cases where shipping instructions are not given after price reconfirmation). Please acknowledge this in advance.

  • Please note in advance that actual product colors may differ slightly from images depending on monitor settings.

  • Product sizes may vary depending on the product, brand fabric, design, etc.

  • If a single order includes unreleased new items (advance reservations, etc.) or made-to-order items, shipping will be scheduled according to the release date of the new items or the shipment date of the made-to-order items. If you wish for separate shipments, please order new items, made-to-order items, and other items separately. Items ordered together cannot be split into separate shipments after ordering. Shipping fees apply to each individual order.

  • Orders placed separately on the same day or different days cannot be combined or exchanged.

  • In the case of advance reservations, if reserved items exceed stock quantities and items cannot be secured on the release date, or if items are out of stock due to discontinued production or inventory shortages, products may not be provided. In such cases, the Company may cancel part or all of the reservation and notify the User accordingly.

  • If a User fails to receive a product due to prolonged absence or other reasons and the product is returned to the Company warehouse, the sales contract between the User and the Company shall be dissolved without special procedures, and measures such as refunding the purchase price or canceling credit card transactions will be taken. In this case, ownership of the product shall ultimately revert to Linkties via BBF.

  • For all products purchased on this Website, ownership transfers to the User at the time the product is delivered to the User by the shipping carrier designated by the Company (delivery methods follow terms of each carrier). If a product is lost due to intentional misconduct or negligence of the shipping carrier before arriving at the designated delivery destination, the Company shall, in principle, assume responsibility. However, even if notified by the User that the product was not received, if Company or shipping carrier data processing records show the product was shipped and delivered, the Company may not be held liable after thorough investigation.

Support Hours: 10:00 – 18:00 (Excluding Saturdays, Sundays, national holidays, and Year-End/New Year holidays)
[Contact Us Here / Contact Form]

Article 13 (Payment)

  1. Payment for products purchased through this Website shall be limited to credit cards under the User's own name (limited to credit card companies approved by the Company) or other payment methods approved separately by the Company. In the case of credit card payments, Users shall comply with terms contracted separately with card companies.

  2. If any dispute arises between a User and a credit card company, payment agency, etc. regarding fees or other obligations related to payments on this Website, it shall be resolved between the User and said parties.

Article 14 (Shipping Fee)
Except during campaigns, shipping fees for products purchased on this Website shall be borne by the User.

Article 15 (Payment Method)

  1. Payment amounts and methods for product purchases and other services shall conform to the application form for each product.

  2. If paying by credit card, Users shall comply with contract terms with their card company. In the event of a dispute between the User and credit card company, it shall be resolved between the parties involved, and this Website assumes no liability.

Article 16 (Returns and Exchanges)
Upon receipt of your ordered products, please open the package within 7 days and verify the contents against the delivery slip. In the unlikely event of an initial defect, we will promptly process a refund. Please review the terms below, fill in the required information via our inquiry form or email, and send it to us. We will bear the return shipping costs for initially defective products. In the case of an initial defect, please contact us within 7 days of receiving the product. However, if any of the following apply, we will be unable to accept a return or exchange, even if you contact us within 7 days of receipt. Please confirm and acknowledge this in advance.

  • If any enclosed items at the time of delivery, such as the delivery slip, catalog, shipping guide, or product tags, are missing.

  • If the product has been worn or used, or if it is soiled, damaged, or reasonably suspected to have been soiled or damaged while in the user's possession.

  • If the return is due to the user's personal preference (e.g., incorrect size, difference in color/image from the website, wrong item ordered).

  • For items such as underwear, tights, socks, and stockings (Returns/exchanges are not accepted for hygiene reasons).

  • For personalized items with name engraving or custom-made products upon the user's request.

  • If the defect or flaw in the product is objectively judged to be extremely minor based on generally accepted standards.

In addition to the preceding items, even if the Company objectively determines that a return or exchange is inappropriate based on generally accepted standards, product exchanges will only be made for the exact same product in the case of an initial defect. Exchanges for a different product are not accepted. If you wish to exchange an initially defective product for a different product (including different colors or sizes), please return the defective product first and place a new order for the desired product.

Once a return request has been submitted, it cannot be changed to an exchange request.
We will not accept any requests if products are returned to us without prior notice, regardless of whether they are non-defective/defective or used/unused. Please note that products returned in such a manner will be disposed of.
If the desired replacement product is out of stock, we will arrange for it urgently; however, please understand that delays in our restocking may result in the product not arriving by your preferred exchange date.

Stock availability for replacement products is checked after a request is received. Therefore, we may be unable to provide the replacement due to items being sold out or discontinued. In such cases, we regret that we will only be able to process a return and refund. (We will notify you via email after checking the stock).
After the sales contract has been concluded, cancellations of orders for the user's personal convenience will not be accepted unless there are special circumstances. Please be aware of this in advance.

All inquiries regarding returns and exchanges must be made via email. Inquiries are only accepted through the inquiry page provided on this Website. As an online-only store, please note that we do not handle inquiries or process returns/exchanges via telephone or fax.

Article 17 (Cancellation of Sales Contract)
If any of the following apply, the Company reserves the right to cancel the sales contract with the user, even after the order completion email has been delivered:

  • When a product with an indefinitely delayed restock date or a discontinued product is ordered (including cases where this occurs after the order is placed).

  • When an order exceeds the quantity limit (available quantity) for limited-edition products, etc.

  • When an out-of-stock product is ordered.

  • When the user fails to receive the product, and there is no response despite a notice (including an absence notice from the delivery company) specifying a reasonable period (approximately 7 days from the initial delivery date, depending on the delivery company's retention period) given by the Company or the delivery company, or when the user fails to respond to telephone contact from the Company.

  • When there is a significant error in the displayed price of the product.

  • When false information is found in the user's personal information.

  • When the user violates the prohibited acts stipulated in Article 10 of these Terms.

  • In addition to the preceding items, when the Company deems cancellation appropriate based on generally accepted, reasonable grounds.

If the Company cancels the sales contract with the user based on the preceding paragraph, the Company will refund the paid amount via the method stipulated in Article 18. The Company shall not be liable for any interest on the refunded amount or for any damages resulting from such cancellation.

Article 18 (Refunds)

  1. When the Company refunds the purchase price to the user due to a return, etc., the refund (receipt) method shall be one of the following. Refunds via other methods, such as registered cash mail, are not accepted.
    (1) Credit card refund
    (2) Bank transfer

  2. Depending on the user's chosen refund method, the user may need to perform certain actions to receive the refund. In such cases, if the Company completes the preparations for the refund and notifies the user to that effect, but the user fails to receive the refund, the Company's refund obligation to the user shall be extinguished by prescription one (1) year from the date the final notification is sent. Furthermore, in principle, the Company does not accept refunds via bank transfer. However, if the user requests it and the Company recognizes special, unavoidable circumstances, the Company may refund the amount by directly transferring it to the user's bank account (limited to an account in the user's own name). In such an event, if the refund cannot be processed due to errors in the account information provided by the user, the Company will notify the user again. If the user fails to respond, the Company's refund obligation to the user shall be extinguished by prescription one (1) year from the date the final notification is sent.

  3. In addition to cases of returns, the Company will refund a portion (the overpaid amount in case ①) or the entirety (in case ②) of the purchase price to the user in the event that: ① the Company receives an overpayment from the user due to errors in displayed product prices, etc., or ② special circumstances arise making it impossible for the Company to deliver the product to the user, such as out-of-stock items. Even in these cases, the Company will complete preparations for the refund and notify the user. However, if the user fails to respond, the Company's refund obligation to the user shall be extinguished by prescription five (5) years from the date the final notification is sent.

  4. Refund procedures will commence only after the Company confirms the arrival of the returned product.

  5. Please note that it may take 10 days or more to process the refund due to financial institution business days and other factors.

  6. If all ordered products are returned due to an initial defect, we will refund the total settlement amount, including shipping and handling fees. If multiple products are purchased and only a portion of them are returned due to a defect, shipping and handling fees will not be subject to a refund.

  7. The refund will be limited to the product price only. The Company will bear any bank transfer fees incurred during the refund process.

  8. The provisions of this Article and the preceding Article constitute the entirety of the warranties the Company provides to the user regarding products purchased on this Website. Unless otherwise specified in these Terms, the Company shall bear no other liability to the user regarding product exchanges, repairs, etc.

Support Hours: 10:00 – 18:00
*Excluding Saturdays, Sundays, national holidays, summer holidays, and Year-End/New Year holidays.
Contact Us Here

Article 19 (Management of Information)
The Company may delete content transmitted through this Website or change its location if deemed necessary regarding information published on this Website. The Company's deletion right includes the right to delete content violating these Terms and content deemed problematic for this Website.

Article 20 (Modification, Suspension, and Discontinuation of Website Content)

  1. The Company may modify the content of this Website or temporarily suspend or discontinue all or part of the provision of this Website without prior notice to Users in the following cases:

    • When performing routine or emergency maintenance on this Website, or when unavoidable due to construction work.

    • When a Type I telecommunications carrier temporarily suspends or discontinues telecommunications services.

    • When service provision through this Website becomes difficult due to force majeure such as natural disasters, power outages, war, or interference by third parties.

    • Regardless of reason, when the Company deems modification, temporary suspension, or discontinuation necessary for operational or technical reasons.

  2. The Company may, if deemed necessary, temporarily suspend or discontinue the User's use of this Website without prior notice.

  3. The Company shall bear no liability for damages incurred by Users due to content modification, temporary suspension, or discontinuation as stipulated in Paragraphs 1 and 2 of this Article.

Article 21 (Disclaimer)

  1. The Company shall be released from liability by processing administrative duties in accordance with the registered information of the User. Even if damage is caused to the User or a third party due to the registered information being untrue, the Company assumes no liability whatsoever.

  2. When obligated to notify a User, the Company shall fulfill its obligation by sending notifications to the email address registered by the User in advance, and regarding product delivery, by delivering products to the destination specified by the User at the time of purchase.

  3. Regardless of legal cause, the Company shall bear no liability other than those stipulated in these Terms regarding damages, losses, disadvantages, etc., related to the use of services on this Website or products sold through said services.

  4. The Company assumes no responsibility for any damages arising from the User's inability to use the services on this Website.

  5. If a User causes damage to another User or third party by using the services on this Website, said User shall resolve the matter at their own expense and responsibility, and shall not cause any inconvenience, impact, or damage to the Company.

  6. When a Member changes their password, the Company shall be released from liability by executing the change in accordance with the method designated by this Website.

  7. Costs for installing computer and communication equipment required to use the services on this Website, telephone fees, LAN usage fees, application fees, etc., incurred to use said services shall be borne by the User.

  8. Users shall use the latest versions of Safari, Firefox, or Chrome as their browser for accessing services on this Website.

  9. If problems such as incorrect display occur due to using browsers other than those specified by the Company, the Company assumes no responsibility and will not accept inquiries regarding such matters.

  10. The Company cannot guarantee the completeness, accuracy, certainty, usefulness, etc., of the content of this Website or information obtained by Users through or regarding this Website. Furthermore, the Company cannot guarantee that products displayed on this Website are in stock, nor can it promise to fulfill all placed orders. In addition, prices, specifications, release dates, etc., of all products listed on this Website are subject to change without notice. The Company shall bear no liability for information published on this Website, or for trouble, loss, or damage arising from the use of this Website. Furthermore, regardless of reason, cause, nature, or result, the Company shall bear no liability for the following:
    (1) Any damages caused by inaccuracies, errors, or omissions in information provided on this Website, or any damages arising from access to or failure to access this Website (including computer virus infections).
    (2) Any damages caused by interruption or discontinuation of operation of this Website.
    (3) Any damages resulting from alteration of information provided on this Website due to intrusion by a third party.

Article 22 (Indemnification)
If a dispute arises in connection with or due to the User's use of this Website, violation of these Terms or other rules, or infringement of third-party rights, it shall be resolved entirely at the User's expense and responsibility. Furthermore, if the Company incurs expenses or pays damages in connection with said dispute, the User shall bear such expenses or damages.

Article 23 (Advertisements on this Website)
The Company may irregularly distribute various advertisements, including corporate advertisements other than the Company's, and banner links on this Website. Inquiries regarding such advertisements should be directed to the advertising companies. The Company provides no compensation for damages at advertising link destinations linked from this Website. As those fall outside the support scope of this Website, Users shall follow the terms of each respective destination.

Article 24 (Agreed Jurisdiction)

  1. In the event of a dispute between a User and the Company, both parties shall negotiate in good faith to resolve it. If resolution proves difficult and litigation becomes necessary, the Tokyo District Court shall serve as the exclusive agreed court of first instance.

  2. If a User incurs an obligation to pay damages due to non-payment of purchase prices or other violations of these Terms, and the Company retains an attorney to recover such damages, all attorney fees incurred for recovery shall be borne by the User.

  3. If a User incurs an obligation to pay damages due to non-payment of purchase prices or other violations of these Terms, and the Company retains an attorney to claim and recover such damages, said attorney fees shall also be borne by the User.

Article 25 (Governing Law)
The interpretation and application of these Terms shall be governed by the laws of Japan.

Article 26 (Inquiries)
All questions, requests regarding these Terms, and opinions regarding this Website are accepted via the inquiry form below. Please note that inquiries via telephone or FAX are not accepted.

Support Hours: 10:00 – 18:00 (Excluding Saturdays, Sundays, national holidays, and Year-End/New Year holidays)
[Contact Us Here / Contact Form]

Supplementary Provisions
These Terms apply to all members effective from December 20, 2025.